Getting help
We're here to help you get the most out of The Pick. Whether you have a question, found a bug, or want to suggest an improvement, we want to hear from you.
How to contact support
From the sidebar
Look for "Feedback & Support" in the sidebar. Tap it to open the support chat.
What support chat offers
When you open support, you'll be connected to our help system where you can:
Ask questions about features
Report issues or bugs
Share feedback and suggestions
Get help with billing or account problems
Your information is included
When you contact support while signed in, we automatically see:
Your membership level
Account email
General session information
This helps us assist you faster without asking for basic details.
When support chat isn't available
On Game Detail pages, the support chat button is hidden to give you more space for viewing odds and props. If you need help while viewing a game, navigate to any other page to access support.
Response times
We aim to respond as quickly as possible:
Pro members get priority support
All members receive help during business hours
Critical issues (like billing or account access) are prioritized
What to include when reporting an issue
Help us help you by including:
What happened - Describe the problem clearly
What you expected - What should have happened instead
When it happened - Approximate time or if it's ongoing
Where you were - Which page or feature you were using
The more details you provide, the faster we can identify and fix the issue.
Suggesting improvements
We love hearing your ideas! If you have suggestions for:
New features
Better ways to display information
Additional sports or markets
Changes to existing features
Let us know through the support chat. Your feedback directly influences what we build next.
Staying updated
Check the Updates page regularly to see what we've released. Many features and improvements come directly from user feedback.
We read every message and genuinely appreciate your feedback. Your input makes The Pick better for everyone.